Question & Anwser
Shopping at Hikingprostore.com:
Sell Out ? What If The Item I’m InterestedIn Is No Longer Available In My Size ?
New items can be sold out rather quickly,but we may get more soon!Please contact our customer care department via Newitems can be sold out
rather quickly, but we may get more soon!
Please contact our customer care departmentvia email and we will do our best to notify you if the item becomes availableagain. Please include the
best email address for reaching you whenthe item becomes available.
What Should Do If The Size On The Tag IsDifferent From What I Ordered ?
The size show on the website will beconverted into international size before products are put on sale, which isstandard and regular. Therefore, if
you find that the size you get is not thesame as shown on the website, don’t panic and worry. That size we sent you isright. Put them on first and see how it turns out. If they don’t fit you well,you could return them definitely. (Please check our return policy)
Why The Color Of Received Clothing Is ALittle Different From What I Saw Online ?
The camera’s perspective and the extent oflighting may cause a little color difference. Hope you could understand us. Ifit does not affect the
appearance and mood about your favoriteclothing, we hope you can keep clothing. We will give you promotion code as thecompensation for the future purchase. However, we will try our best to avoidthe matter happens.
Any Store Locations ?
We just do the business on line .
Where Do You Get Our Clothes ?
All the apparels come from the top brandsin China. So the quality, the fabric and the design have guarantee so that wecan build our own reputation and offer our customers our best service.
How Do I Use A Discount Code ?
If you have a discount coupon, when you goto “check out” page, you may find an option where you need to input the number,that’s how you use it.
Not Be Sure About A Size Or Have A FitQuestion. How Do I Find This Information ?
Please see our Size Guide for generalinformation on sizing. If you still have specific questions about a fit of anitem or measurement guidelines, please email our Customer Service Department.
Why Was My Order Canceled ?
Due to an unforeseen event, the item youordered suddenly became out of stock and is no longer available. We promisethese cases are rare. However, if an item in your order does becomeunavailable, you will be contacted within 24 to 48 hours about thecancellation. If your order contains additional items, these items will stillbe shipped to you and the unavailable item will be removed from your order forrefund.
Need To Change Something On My Order, HowCan I Do That ?
If you need to change or cancel your order,please contact us immediately. We process and ship orders quickly (we’refast!). Once the parcel was processed and sent to the post office, we will beunable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as wecan about all our products, to help you buy the things that will suit you best.
The product page for every item includessizing, a detailed description, care instructions, and most importantly, plentyof images.
If there is anything further informationyou feel we need to put on there to help you, just let us know what informationyou’d like to see and we’ll do our best to include it.
Any Catalogues That I Can Buy From ?
With over so many new items every week, andhundreds of items on the site at any one time, plus constantly changing fashionnews, trend features and advice, it would simply be impossible for a papercatalogue to keep up.
Instead we prefer to focus our energy onproviding our customers with a website where you can buy what you want when youwant, 24 hours, 7 days a week and we believe that the images and catwalk giveyou a much more realistic view of the items you want.
How Do I Pay For My Order ?
We like to give you plenty of paymentoptions: we accept Visa, MasterCard credit card as our secure payment methodwhich accepts all kinds of credit or debit cards. We also take security veryseriously indeed, so your details will be safe with us.
All credit and debit card holders aresubject to validation and authorization by both us and the card issuer, tomaintain security and prevent fraud.
What Currencies Can I Use ?
There are several currencies available asfollows: US dollar, EURO, Great BritainPound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, SwitzerlandFrancs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong KongDollar.
Is It Safe To Use My Credit Card On TheWebsite ?
Please don’t worry; it is safe to order onour website.
We use industry-standard encryptiontechnologies when transferring and receiving customer data exchanged with oursite server. None of your credit-card details will be revealed.
During checkout, when you enter your creditcard & personal information at our online store, you are passing theinformation securely to us, using secure socket layer technology (SSL).Welcometo choose your favorite items on our website.
Why Might My Credit Card Be Refused ?
Your credit card may be refused for any ofthe following reasons:
The card may have expired. Check that yourcard is still valid.
You may have reached your credit limit.Contact your bank to check that you have not exceeded the authorized purchaselimit.
You may have entered some informationincorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest versionof your web browser. Maybe because your browser is installed some kinds ofplug-ins. Please clear the cookies restart the browser and then try again.
Was I Charged Twice ?
Your credit card will only be charged onceafter your order ships.
If you just placed your order, what you areseeing on your bank account is an authorization. This is a common bank practicehandling credit card transactions to ensure sufficient funds and accountauthenticity. This authorization will clear (depending on your bank, usuallywithin 48 – 72 hours.) If you need help speeding up the process, you cancontact the issuing bank of your credit card.